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Posts tagged "Customer Service"

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  • Posts tagged "Customer Service"

5 Steps to Address Customer Complaints Properly

Posted on January 7, 2021 by Kevin D. Johnson in Customer Service, Preparation, Software, Strategy, Technology

The man who has no problems is out of the game. —Elbert Hubbard, writer,  philosopher. When checking my e-mail one morning, I noticed an urgent subject: “Web Site Down. Call Immediately.” This wasn’t a good sign. I knew then that it was going to be a long day—and it was. Until that moment, I had […]

View Post Customer Service, OmniPublisher, Software, Strategy, Technology

The Business Plan Is Overrated

Posted on December 7, 2020 by Kevin D. Johnson in Business Plan, Competitive Landscape, Strategy

No business plan survives first contact with a customer. —Steve Blank, Silicon Valley–based retired serial entrepreneur. After conjuring up a brilliant business idea, I would immediately start writing a business plan. Like a skilled magician, I could make a marvelous business plan appear before your eyes in just a few days. It would be complete […]

View Post Arthur M. Blank, Babson College, Business Plan, Competitive Landscape, Customer Service, Entrepreneur Magazine, Feasibility Study, Frankenplans, Prototype, Strategy

Recent Posts

  • Use Different Banks to Minimize Risk January 22, 2021
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  • A Check in Hand Means Nothing January 20, 2021
  • How Your Family History Can Propel You to Entrepreneurial Success January 19, 2021
  • How to Prevent Burnout and Increase Productivity January 18, 2021

Author Speaker Reel

https://www.youtube.com/watch?v=ibyZmuyEJu8

Presentación en Mérida, México

https://youtu.be/4AljdtTtiOU

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