Two heads are better than one. —John Heywood, English playwright. One of my favorite events in the Summer Olympic Games is the 4×100 meter relay. In this event, a team runs 400 meters total, once around a regulation athletics track, with four teammates running 100 meters each. Currently, Jamaica holds the world record time of […]
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You’re in Sales, Whether You Want to Be or Not
Timid salesmen have skinny kids. —Zig Ziglar, author, motivational speaker Reality hit us like a Mack truck and stopped us dead in our tracks. Although we reached our goal of creating OmniPublisher, one of the first content management systems built specifically for newspapers and other periodicals, we realized that we forgot to include the most […]
View Post Apple, Eduardo Saverin, Facebook, George Cloutier, Goldman Sachs, Mack Truck, Mark Zuckerberg, Netflix, OmniPublisher, Pandora, Steve Jobs, Steve Wozniak, Twitter, Webvan, Zig ZiglarChoose Your Spouse Wisely
The most important career choice you’ll make is who you marry. —Sheryl Sandberg, COO, Facebook As I watched my life play out on the big screen in the movie The Social Network, I smiled, reminiscing about my college days when I, too, was an instant campus superstar like Mark Zuckerberg, cofounder of Facebook. It was […]
View Post Kanye West, Mark Zuckerberg, OmniPublisher, P. Diddy, Sheryl Sandberg, The Social Network5 Steps to Address Customer Complaints Properly
The man who has no problems is out of the game. —Elbert Hubbard, writer, philosopher. When checking my e-mail one morning, I noticed an urgent subject: “Web Site Down. Call Immediately.” This wasn’t a good sign. I knew then that it was going to be a long day—and it was. Until that moment, I had […]
View Post Customer Service, OmniPublisher, Software, Strategy, Technology