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Your Customer Is Your Boss

Posted on January 14, 2025 by Kevin D. Johnson in Apple, Competition, Creativity, Customer Objections, Customer Service, Facebook, IBM, Misconceptions, Research, Social Media, Software, Software Development, Strategy, Success, Teamwork
The Office

The customer determines at the end of the day who is successful and for what reason. —Jerry Harvey, inventor, entrepreneur Everyone talks about how entrepreneurship affords you freedom and independence to do what you want. No longer do you have to suffer the rigid and long hours of corporate America. Nor do you have a […]

View Post Apple, Bank of America, BlackBerry, Circuit City, Facebook, IBM, Jerry Harvey, likes, Verizon Wireless, Wells Fargo

5 Steps to Address Customer Complaints Properly

Posted on October 16, 2021 by Kevin D. Johnson in Customer Service, Preparation, Software, Strategy, Technology

The man who has no problems is out of the game. —Elbert Hubbard, writer,  philosopher. When checking my e-mail one morning, I noticed an urgent subject: “Web Site Down. Call Immediately.” This wasn’t a good sign. I knew then that it was going to be a long day—and it was. Until that moment, I had […]

View Post Customer Service, OmniPublisher, Software, Strategy, Technology

Ask Better Questions and Win More Business

Posted on October 15, 2021 by Kevin D. Johnson in Competitive Advantage, Customer Objections, Customer Service, Marketing, Price, Sales, Skills, Strategy

Successful people ask better questions, and as a result, they get better answers. —Tony Robbins, author, professional speaker. As an entrepreneur, your success depends greatly on your ability to ask the right questions. However, few people understand the enormous value of mastering this art. I would argue that several entrepreneurs—business professionals, too—have no idea that […]

View Post Competitive Advantage, Customer Objections, Marketing, Paul Cherry, Sales, Skills

Recent Posts

  • Talent Trumps Seniority January 18, 2025
  • Your Customer Is Your Boss January 14, 2025
  • Why You Should Love Your Enemies in Business January 10, 2025
  • You Don’t Always Have to Be the Smartest One in the Room January 6, 2025
  • How I Learned the Hard Way to Plan an Exit Strategy January 2, 2025

Author Speaker Reel

https://www.youtube.com/watch?v=ibyZmuyEJu8

Presentación en Mérida, México

https://youtu.be/4AljdtTtiOU

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