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Your Customer Is Your Boss

Posted on January 14, 2025 by Kevin D. Johnson in Apple, Competition, Creativity, Customer Objections, Customer Service, Facebook, IBM, Misconceptions, Research, Social Media, Software, Software Development, Strategy, Success, Teamwork
The Office

The customer determines at the end of the day who is successful and for what reason. —Jerry Harvey, inventor, entrepreneur Everyone talks about how entrepreneurship affords you freedom and independence to do what you want. No longer do you have to suffer the rigid and long hours of corporate America. Nor do you have a […]

View Post Apple, Bank of America, BlackBerry, Circuit City, Facebook, IBM, Jerry Harvey, likes, Verizon Wireless, Wells Fargo

Turn Your Lack of Knowledge into Billions

Posted on November 3, 2021 by Kevin D. Johnson in Bill Gates, Billionaires, CheckFree, College, Courage, Forbes, Forbes 400, George Soros, Jeff Bezos, Kevin Plank, Larry Ellison, Mark Zuckerberg, Pete Kight, Preparation, Sales, Sara Blakely, Software, Strategy, Success, Technology

To succeed in life, you need two things: ignorance and confidence. —Mark Twain, author, humorist. Pete Kight has a success story that is simply amazing. The company he founded, CheckFree, was acquired in 2007 by Fiserve for approximately $4.4 billion in cash. In many ways, his story sounds like other millionaire success stories that include […]

View Post Bill Gates, CheckFree, College, Courage, Fiserve, Forbes, Forbes 400, George Soros, Jeff Bezos, Kevin Plank, Ohio, Pete Kight, Sara Blakely, Software, Spanx, Under Armour, Warren Buffet

You’re in Sales, Whether You Want to Be or Not

Posted on October 23, 2021 by Kevin D. Johnson in Accomplishment, Apple, Competition, Competitive Advantage, Competitive Landscape, Facebook, Failure, Making Deals, Management, Mark Zuckerberg, Marketing, Misconceptions, Risk, Sales, Serial Entrepreneurship, Software, Software Development, Strategy, Success

Timid salesmen have skinny kids. —Zig Ziglar, author, motivational speaker Reality hit us like a Mack truck and stopped us dead in our tracks. Although we reached our goal of creating OmniPublisher, one of the first content management systems built specifically for newspapers and other periodicals, we realized that we forgot to include the most […]

View Post Apple, Eduardo Saverin, Facebook, George Cloutier, Goldman Sachs, Mack Truck, Mark Zuckerberg, Netflix, OmniPublisher, Pandora, Steve Jobs, Steve Wozniak, Twitter, Webvan, Zig Ziglar

5 Steps to Address Customer Complaints Properly

Posted on October 16, 2021 by Kevin D. Johnson in Customer Service, Preparation, Software, Strategy, Technology

The man who has no problems is out of the game. —Elbert Hubbard, writer,  philosopher. When checking my e-mail one morning, I noticed an urgent subject: “Web Site Down. Call Immediately.” This wasn’t a good sign. I knew then that it was going to be a long day—and it was. Until that moment, I had […]

View Post Customer Service, OmniPublisher, Software, Strategy, Technology

Recent Posts

  • Talent Trumps Seniority January 18, 2025
  • Your Customer Is Your Boss January 14, 2025
  • Why You Should Love Your Enemies in Business January 10, 2025
  • You Don’t Always Have to Be the Smartest One in the Room January 6, 2025
  • How I Learned the Hard Way to Plan an Exit Strategy January 2, 2025

Author Speaker Reel

https://www.youtube.com/watch?v=ibyZmuyEJu8

Presentación en Mérida, México

https://youtu.be/4AljdtTtiOU

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